Delivery and returns

Delivery

We aim to dispatch all orders within 48 hours.

Once your order has been dispatched, we’ll send you a Royal Mail tracking number. Please use this to follow your parcel’s progress directly with Royal Mail. If your delivery is delayed or you have any concerns, please use your tracking number and contact Royal Mail.

What delivery costs

• £6.00 — Special Delivery (First Class Signed For) (our standard delivery)
• £9.99 — Next Day Delivery (First Class Signed For)

Delivery is charged once per order, whatever the number of items, and the exact amount is shown in your basket before you pay.

Courses and online training are not posted, so no delivery is charged on them.

We deliver within the United Kingdom. We do not currently ship overseas.

Returns & Hygiene Policy

At Midland Contour Clinic Shapewear, the health, safety and hygiene of our customers are extremely important to us.

Stage 2 Post-Operative Compression Garments

Due to the intimate and medical/post-operative nature of our Stage 2 compression garments (Fajas), these garments are subject to strict hygiene requirements.

Stage 2 garments are worn closely against the body following surgery and may come into contact with bodily fluids, wound drainage, blood, perspiration and other bodily secretions.

For hygiene and infection-control reasons, we cannot accept the garment for return, exchange or refund where the applicable hygiene exception to cancellation rights applies.

We strongly recommend that you:

• Check your size carefully before ordering.
• Contact Midland Contour Clinic if you are unsure which size or style to purchase.
• Inspect the garment before removing any hygiene seals, tags or protective packaging.
• Where possible, take advantage of our professional in-clinic fitting service.

Faulty, Damaged or Incorrect Items

This policy does not affect your statutory rights.

If your garment arrives faulty, damaged, or you receive an incorrect item, please contact Midland Contour Clinic as soon as possible with your order details and photographs of the issue so that we can assist you.

Choosing the Correct Size

Post-operative swelling and body measurements can change considerably throughout recovery. It is the customer’s responsibility to provide accurate measurements and select the appropriate size when purchasing online.

For additional reassurance, we recommend an in-clinic fitting at Midland Contour Clinic wherever possible.

Important

Please do not return a Stage 2 post-operative garment without contacting us first. For health and hygiene reasons, any garment that has been worn or otherwise falls within the applicable hygiene exception cannot be resold.

Midland Contour Clinic Shapewear
Premium quality without the premium price.

Our other products: your right to cancel

For products other than Stage 2 garments — such as our BBL pillow and lumbar compression board — if you are buying as a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day you receive your order to change your mind, without giving a reason. You then have a further 14 days to send the goods back.

To cancel, tell us in writing — the contact form is fine. We will refund what you paid, including standard outbound delivery, within 14 days of receiving the goods back. You pay the cost of returning the item unless it is faulty or not as described.

How to reach us

For anything about an order, a garment or sizing, email shapewear@midlandcontourclinic.com — please have your order number to hand. You can also call 07723 626 250 or use the contact form.